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INFORMATION

RETURN POLICY

RETURNS & REFUNDS

There can be different circumstances why you do not love your fresh pair of POULS Boots. Either you‘ve got the wrong shoes or it is not your size or it is something different. In this case, we need to know about that and within 14 working days of receipt, we guarantee a refund or replacement. Of course, the shoes need to be unworn and new.

 

RETURNS

 

To return your shoes, contact us at mail@pouls.berlin so that we can give you instructions on what to do with the shoes.

We will refund any sums that you have paid to us, with the exception of any postage costs we incurred in sending the shoes to you. It doesn‘t matter where you live. Only products that are in their original condition will be refunded, others will be returned to customers at their own cost.

 

INCORRECT ORDER

 

Mistakes can happen to anyone. We are only human beings. If you should notice a mistake, please send us a message to mail@pouls.berlin. We will take care of it.

ANY MISTAKES?